Information
We understand you have questions, and we're here to provide answers! At Twins-Kling Cleaners, we believe in transparency and ensuring our clients feel confident in choosing us. Below, you'll find answers to the most frequently asked questions about our cleaning services, our approach, and what you can expect when you book with us.
Frequently asked questions
Here are some of the most common questions we receive at Twins-Kling Cleaners. If you don't see your question answered here, please don't hesitate to contact us directly.
What are the most common questions you get asked about your cleaning services?
Do you service my area in Ottawa?
Yes. Tell us your neighborhood and we’ll confirm.
How soon can you start?
Quick quotes and flexible scheduling. Availability varies.
How many cleaners come to my home?
A two-person twin-team on every visit.
What services do you offer?
Regular housekeeping, deep cleans, move-in/move-out, post-renovation cleans, plus add-ons (carpet spot, interior windows, upholstery).
How long does a cleaning take?
Typical cleans run 60–120 minutes, depending on home size and package.
Are you insured and trustworthy?
Yes. We’re insured and careful with your home.
Do you use eco-friendly products?
Yes. We offer eco-friendly options and can adjust fragrance levels.
How is pricing determined?
Clear packages with no hidden fees; add-ons are optional.
How do I book or get a quote?
Use our quick quote form or tap “Book Now.”
Can I request the same cleaners each visit?
Yes. We aim to have the same two cleaners on every visit.
Do you clean offices?
We focus on homes, but can accommodate small offices by arrangement.
What are some common concerns or hesitations people have before hiring a cleaning service like yours, and how do you address them?
Will it be good?
Two cleaners, quick post-check.
On time / schedule?
Reliable, flexible booking.
Is my home safe?
Fully insured, careful, tidy after.
Is it worth it?
Clear packages, no hidden fees.
Who comes each time?
The same two cleaners.
Eco-friendly?
Yes, with fragrance options.
Moves or big jobs?
Move-in/out and custom schedules.
How to reach you?
Quick, friendly support.
Still have questions?
If you still have questions about our services, cleaning process, or anything else, don't hesitate to reach out. We're always happy to help!
